Return & Exchange Policy
Last updated: 13 Oct 2025
At NoorEthnicWear.com, we want you to be fully satisfied with your purchase. Please read the following terms carefully before requesting a refund or exchange.
We accept returns with a 25% restocking fee, provided that the request is reported to Noor Ethnic Wear within 24 hours of receiving the parcel. Please note that returns requested after 7 days of delivery will not be accepted.
1. Eligibility for Refunds & Exchanges
- Refunds and exchanges are only possible if the item is defective, damaged in transit, or significantly different from what was described.
- Custom-made garments, bridal wear, and sale items are non-refundable and non-exchangeable.
- If an item becomes unavailable with our supplier after your order is placed, we will provide you with either a full refund or a coupon of equal value for future use.
2. Time Frame for Requests
- You must notify us within 7 days of receiving your order if you wish to request a refund or exchange.
- Returned products must reach us within 14 days of delivery (unless agreed otherwise).
- Requests made after the 7-day period may not be accepted.
3. Conditions for Returns
- Items must be unused, unwashed, and in original condition.
- All tags, labels, and original packaging must remain intact.
- Please include your invoice/order number and a short note explaining the reason for return.
4. Return Shipping & Costs
- Customers are responsible for return shipping costs unless the product is faulty or sent incorrectly.
- Shipping fees paid at checkout are non-refundable unless the item was defective.
- We strongly recommend using a trackable courier service as we are not responsible for lost or delayed returns.
5. Processing Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Refunds cover product cost only (not shipping) unless the item was faulty or incorrectly dispatched.
6. Exchanges
- Exchanges are possible if the requested replacement item is in stock.
- The replacement will be shipped after we receive the returned item in acceptable condition.
- If the new item is more expensive, you will be asked to pay the difference.
- If the new item is cheaper, you will be refunded the difference or offered store credit.
7. How to Request a Return/Exchange
- Contact us via email, phone, or WhatsApp with your order number, photos of the issue, and your request.
- We will provide the return address and instructions.
- Please ensure the item is packed securely to avoid damage during transit.
By purchasing from NoorEthnicWear.com, you agree to this Refund & Exchange Policy.