Return & Exchange Policy

- Refunds and exchanges are only possible if the item is defective, damaged in transit, or significantly different from what was described.
- Custom-made garments, bridal wear, and sale items are non-refundable and non-exchangeable.
- If an item becomes unavailable with our supplier after your order is placed, we will provide you with either a full refund or a coupon of equal value for future use.

- You must notify us within 24 hours of receiving your order if you wish to request a refund or exchange.
- Returned products must reach us within 14 days of delivery (unless agreed otherwise).
- Requests made after the 24 hours period may not be accepted.

- Items must be unused, unwashed, and in original condition.
- All tags, labels, and original packaging must remain intact.
- Please include your invoice/order number and a short note explaining the reason for return.

- Customers are responsible for return shipping costs unless the product is faulty or sent incorrectly.
- Shipping fees paid at checkout are non-refundable unless the item was defective.
- We strongly recommend using a trackable courier service as we are not responsible for lost or delayed returns.

- Once your return is received and inspected, we will notify you about the approval or rejection.
- Approved refunds will be processed within 10–15 business days to your original payment method only.
- Refunds cover product cost only (not shipping) unless the item was faulty or incorrectly dispatched.

- Exchanges are possible if the requested replacement item is in stock.
- The replacement will be shipped after we receive the returned item in acceptable condition.
- If the new item is more expensive, you will be asked to pay the difference.
- If the new item is cheaper, you will be refunded the difference or offered store credit.

- Contact us via email, phone, or WhatsApp with your order number, photos of the issue, and your request.
- We will provide the return address and instructions.
- Please ensure the item is packed securely to avoid damage during transit.