Please use the below form. You can also call customer service on +447897059823
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
Last Updated: Oct 13. 2025.
Welcome to NoorEthnicWear.com. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
- Noor Ethnic Wear offers authentic Pakistani and South Asian fashion delivered worldwide.
- By placing an order, you confirm that you agree with our shipping, return, and payment policies.
- These terms may be updated at any time without prior notice.
- All garments are 100% original designer wear.
- Items are sold as stitched garments only (no unstitched suits).
- Please review our Stitching Policy for full details.
- Due to the handcrafted nature of some products, a 5–10% variation in color, embroidery, or finishing may occur. Such variations are not considered defects.
- We strive for accuracy, but slight variations in color, fabric, or ornamentation may occur due to lighting, screen differences, or handmade elements.
- Orders may be cancelled within 24 hours of placement. After this, cancellation is not possible as processing begins.
- Once an order is placed, items cannot be combined or added.
- Size or customization requests must be made immediately after ordering and are subject to approval.
- Standard delivery time is 18–24 business days (excluding weekends and freight delays).
- We ship worldwide via DHL, DX, and SkyNet.
- Delivery is free for the UK and Pakistan. International shipping charges apply and are non-refundable.
- Orders are usually shipped together, though partial shipments may occur if necessary.
- Please see our Shipping Policy for complete details.
- International orders may be subject to customs inspections and import charges.
- Any customs duties, VAT, or additional taxes are the customer’s responsibility.
We accept:
- Visa, Mastercard, Debit Cards
- American Express
- Clearpay, Apple Pay, Google Pay
- We offer a customer-friendly return policy where applicable.
- Sale items, custom-made garments, and bridal wear are non-returnable and non-exchangeable.
- Returned items must be unused, with original tags and packaging.
- Please read our Refund & Exchange Policy for full details.
- If an item is out of stock, it will be removed or labeled as unavailable on our website.
- Occasionally, when an order is placed, the item may simultaneously go out of stock with our supplier. In such cases, we will offer you a full refund or a coupon of the same amount for future use.
- Our Premium Support team is available via phone, email, and WhatsApp for order updates, sizing, or styling advice.
- For complaints or technical issues, please contact our customer care team with screenshots/details.
- All personal and payment data is processed securely and kept confidential.
- Please whitelist our email address to avoid missing important order updates.
- For more details, review our Privacy Policy.
- Customers may subscribe to our newsletter for early access to new arrivals, collections, and promotions.
- These Terms & Conditions are governed by the laws of the United Kingdom, as our business is hosted in the UK.
By purchasing from NoorEthnicWear.com, you agree to these Terms & Conditions along with our Stitching Policy, Shipping Policy, Refund & Exchange Policy, and Privacy Policy.
